Privacy Policy

TERMS & CONDITIONS

GENERAL TERMS

Please read carefully the Terms of Use of this website, hereinafter referred to as the “Website”. In the text of the Terms of Use as such, the terms and conditions that are set and relate to the rights and obligations of the USER related to the access and use of the website and the services provided through it, are listed in detail. In any case, these terms apply to any visitor of the website.
If you do not accept these terms of use, please immediately discontinue further use of the site. If you continue to use the website or the services provided through it, you declare your unconditional acceptance of these terms and conditions as well as any modifications thereto. By submitting your information to the server, you agree that the declared material does not contain false information, fictitious, illegal and generally unsuitable for use, processing and publication.

1. SITE OWNERSHIP – PURPOSE.This website is the online store of the company “VALKANOS MARINOS / GEORGIOS – MANUFACTURE OF JEWELRY AND RELATED ITEMS”, which for the needs of the present for brevity’s sake will henceforth be called COMPANY, to which belongs the website with the Greek name ‘’Greek Handmade Jewels By Erato’’, Tax Identification Number: 104859228, E-Store Headquarters & Warehouse: 3 PapanikolaouIatrou, Nikaia / Larissa / Greece, email: giorgosmarinosb<@>gmail.com, contact phone: +30 6972173065.

The main activity of our company is the manufacture, marketing, wholesale and retail of jewelry and related items. Through the website https://greekhandmadejewels.com/ you have the opportunity to be informed about the products sold by the COMPANY and / or to proceed, if you wish, to purchase these products remotely either through the online store or by phone or social networks (facebook, instagram), as they are specifically presented on this website.

It is expressly agreed that the maintenance of the website https://greekhandmadejewels.com by the COMPANY is not a proposal for the preparation of a sales contract with the respective USER.

Regarding your browsing this website and the remote purchase of products through it, you acknowledge that they are made in accordance with the specific terms and conditions, as they arise from the present terms of use of the website, the terms of sale, which are provided below in the relevant chapter as well as by the current legislation. For the needs of the present, you will be called the USER (member or not of this page).


2. HOW TO USE THE WEBSITE

a. The USER of the website can make a simple tour of our website, watching our products, and if he wishes, to buy them. The purchase is made in the manner described below.
b. The USER is invited before his tour to read and comply with the terms and conditions governing the use of the website, which are binding on him and he accepts them unconditionally, as they have been formulated by the COMPANY. It is expressly agreed that the COMPANY is not responsible for any damage or loss suffered by the USER or any third party due to improper compliance with the terms of use of the website by the USER.

c. The USER, who will purchase products through this website, promises and accepts that he meets the legal requirements for the conclusion of the contract and that he is over 16 years old.
d. The USER of this website can make a retail purchase of products without registering a member. The COMPANY provides the possibility to the USER of this website to register, if he wishes as a member (REGISTERED USER-MEMBER) by stating certain details, and in particular name, surname, email, password, while at the same time he will be asked to verify the password.
e. The USER of this website, who wishes to make a wholesale purchase of products, must fill in the “wholesale customer form”, which exists on the website. There the USER enters his data, and specifically name / company name, country, city, e-mail, Website / Facebook / Instagram, and leaves his personal message in the relevant field. Afterwards, the COMPANY creates the customer account on the website. After the creation of the account, the username and the personal password are sent to the USER – CUSTOMER login website, from where he has access to the wholesale prices and can make purchases.
f. During the simple browsing of the USER on the website of our company, the products bear the retail prices. After a user’s register as a “wholesale customer”, when the customer navigates the site, the retail and wholesale prices of the products are displayed on it.For the WHOLESALE CUSTOMER the minimum order – purchase limit of the products is the amount of 200 euros.

g. By creating a registered user – customer account, the latter has the ability, if he wishes, to receive informative e-mails about the prices of the company’s products, for new products, offers, etc..
h. As a REGISTERED USER – CUSTOMER, you have the ability to log in at any time to the account he maintains, entering the username and password, to monitor the status of the order that has been made or the purchases that have already been completed. After completing the order, you will be sent a relevant link of the courier company, with which we cooperate, with a product tracking code, giving the ability to check the location of the product at any time after the delivery by the company to the courier company.


3. CONTRACT

a. In order to conclude a contract with the COMPANY through the online store, registration in the Store is not required (using “username” and “password”). During the purchase process, the user will be asked to state their name, country, city, postal address, where the goods will be sent, postal code, telephone and email. If the USER registers after the completion of the order, his data is saved for future transactions. If the USER is not registered, in future transactions he will have to repeat the declaration of the relevant data.
b. Orders are placed either by phone via the contact phone number provided on the website or electronically by completing and sending the relevant form available in the online store. Upon completion of the order, the method of payment is requested. In the case of a) bank deposit, you will be given the bank account number where the money is deposited, b) payment via PAYPAL you will be redirected to the respective website to deposit the money. In both cases, the contract is completed when the payment of the order is confirmed by us.Other updates on the status of the order are sent by e-mail to the email address entered by the user. During the processing of each registered order, the stock availability of the ordered products is confirmed. In case the availability or delivery time differs from the one indicated on the page of the goods, the user will receive relevant information.

c. The USER can monitor the status of his order by typing in the relevant fields of the website either the unique order number received after the completion of the order or the email address entered by the user at the completion of the order.

d. Before sending the order, the USER, beyond knowing the terms hereof, takes note of the following information:

i. That the user’s counterparty is the COMPANY, the full details of which are mentioned here.

ii. The main features of the goods ordered.

iii. The total price of the goods, including VAT, and any other charges and, where applicable, all additional shipping, delivery or postage charges and any other charges.

iv. The payment, delivery, execution arrangements, the deadline within which the Company undertakes to deliver the goods.

v. That the user can submit any question / clarification / complaint in any way and especially by phone to the number +30 6972173065 or by sending an email to giorgosmarinosb<@>gmail.com, and that the COMPANY, after examining the question / clarification / complaint , will contact the user as soon as possible.

4. PAYMENT

For the convenience and service of all those who wish to make a purchase from our online store, you are given the following alternative payment methods.

• Through the PAYPAL payment service of any bank.

• By depositing cash in the EUROBANK bank

In case your card has been charged by a third party without your proven consent, you have the right to cancel the charge upon request to the Bank where you issued your credit card.


5. METHOD-COST-DELIVERY TIME

a. Upon completion of your order, the products are sent through the courier service (courier) Hellenic Post[ELTA] and the service ‘’Postal service company – Hellenic Post (Priority A ‘)’’, no later than 3 to 10 days from the date of payment confirmation of the order, to the address where you set while placing your order. The shipping cost together with the cash on delivery charge amounts to eleven (11) euros for European countries and five (5) euros for shipments within Greece. Shipments are made daily except Saturdays, Sundays and holidays.

b. Force majeure: If for reasons of force majeure (e.g. bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via email, in order to tell us if under these conditions, you wish to completion of your order.


6. RETURNS – PRODUCT CHANGES

a. The CUSTOMER has the right to return the jewelry – products he bought within 15 days from the date of receipt, along with their packaging and the accompanying documents, such as proof of purchase, etc. For product returns can be call +30 6972173065 or send an email to the email address located on the website. You also have the ability to change the product within 15 days of receipt with any other jewelry of your choice of equivalent value to the first or higher.

b. The returned jewelry should be in their packaging in the condition it was delivered to you, having been worn only for rehearsal and not for use. They should also be well packaged so as not to be damaged during transport and for your best service. Jewelry that is returned and does not meet the above terms and conditions of product return will not be accepted. In any case, you will be charged with the shipping and return costs of the replaced product.

c. In case of return of a product and non-replacement with another, the COMPANY will pay the amount of your order within 5 working days from the day of receipt through the payment system you have chosen.

7. PRODUCT PRICES

a. The prices listed on our website are the final prices including taxes.

b. The COMPANY reserves the right to adjust prices. Product weights are averaged during the manufacturing process, so there may be some slight deviations.


8.DISCLAIMER OF LIABILITY

The COMPANY is not responsible to the USER, if for any reason the website is not available at a given time or for any period of time. The COMPANY points out that the website may display technical errors with a direct result in the way the contents are presented in it (indicative of photos, prices, texts, etc.) for reasons that it is not responsible and promises to make an effort to faster recovery of these.

9. OWNERSHIP OF RIGHTS

a. All content, logo and software of the website are the intellectual and / or industrial property of the COMPANY or third parties contractually associated with the COMPANY. Therefore, the content of the page is available to the USER only for personal use, and in no case for public or commercial. The COMPANY expressly states that the USER may store, print and display the content provided by this website solely for his personal use. The USER is not allowed to publish, manipulate, distribute or otherwise reproduce, in any form whatsoever appears on this website.In addition, it may not modify or create derivative works based on any software or accompanying documents provided by www.greekhandmadejewels.com.

b. No license or consent is granted for the USER to use the COMPANY mark in any way, and agrees not to use these marks contained on this website or any similar symbols. It is expressly agreed that the USER will not use the name or the website of the COMPANY in a way that may cause any damage or injury to the COMPANY or to a third party, for the restoration of which the USER will be solely responsible.

10. STORAGE – PRINTING TERMS

 The USER for the security of its transactions has the ability to save and / or print all the terms of use of this website.

11. POSSIBILITY OF COMMUNICATION

For any question or complaint from the application of all the contents in this website terms of use the USER can contact through the relevant communication platform located on the website or on the phone of the store +30 6972173065.


12. AMENDMENTS

The COMPANY reserves the right to formulate the content of these terms differently, always within the framework of legality and the USER recognizes this right to the COMPANY. The COMPANY reserves the right to further modify and / or remove all or part of all the contents of the website (indicative texts, images, product descriptions, etc.) without notice and to restrict access to parts or all of this website.


13. CONFIDENTIALITY

a. The COMPANY expressly guarantees that it has taken all the necessary technical and organizational measures to safeguard the confidentiality, integrity and availability of all USER data. The COMPANY for the operation of the online store uses and constantly upgrades the subsystems required for the smooth and proper operation of the system. Indicative such are: protection against viruses, protection against malicious actions, etc.

b. Our company has taken all the necessary measures for the security of transactions and personal data of users through the Security Technology Protocol (Security Certificate & SSL Technology – Sectigorsa domain validation secure server CA).

c. The COMPANY also complies with all security rules for secure access by the respective USER to the account of a registered user – member, which may have created, in accordance with the above mentioned under 2d-e.

In case of violation, the following methodology is followed: data of the violation are collected, which in are handed over to the competent authorities, the violation is stopped by technical means, the authorities and parties affected by the violation are informed and the size and scope of the infringement, so as to report correctly to any party having a legitimate interest. Also, all facilitations are provided to the competent authorities for the investigation of incidents of confidentiality’s violation of communications and personal data.

However, with the creation of the account, the USER promises that he will comply with all the appropriate security measures, in order to keep his account information confidential.The COMPANY declares that it is not responsible for the restoration of any damage or damage resulting from the non-observance of the appropriate safety rules by the USER and for this reason the respective USER must proceed after the completion of which communication through his account to a safe exit. from the account (disconnection) and to safeguard the non-disclosure of his account details to any third party.
In case of loss or despite the above any way of disclosing the secret password to a third party the USER must immediately inform the COMPANY at the e-mail: giorgosmarinosb<@>gmail.com.

The below list details the cookies used in our website.

CookieDescription
GDPR Cookie ConsentThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
GDPR Cookie ConsentThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non-necessary".
Google AnalyticsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
Google AnalyticsThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.
Google Universal AnalyticsThis cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.
JetpackThis cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack
JetPackThe cookie is installed by JetPack. Used for the internal metrics fo user activities to improve user experience
JetPackThis cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack
PHPSESSIDThis cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.

14. APPLICABLE LAW

All transactions carried out through www.greekhandmadejewels.com are governed by the principles of the Greek Legislation for Consumer Protection and the European Law for electronic commerce. For any dispute that arises in the context of transactions with the Website of www.greekhandmadejewels.com, the courts of Larissa, where it is based, are competent.